Payment Methods

CASH ON DELIVERY

For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Using this service, you can select to pay in cash to the delivery agent upon receiving your order. Please note that cash payment orders will be charged an additional service fee of Rs.25 per order, no matter the number of items your order contains!

payU

We at The Organic Cotton Company are proud to offer payUas a method of payment! All you have to do is select payU as a payment method (after filling in your customer information) and proceed to 'BUY NOW.' You will be redirected to your payU account where all your debit or credit card details and address will be displayed, as well as your desired purchase. When you click "Pay Now" the amount will be sent to The Organic Cotton Company. If you do not click "Pay Now" within 15 minutes your order will be cancelled.

Returns & Replacements

What are the items/services that I cannot return?

  • Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on briefs & shorts.
  • Products that are sold as packs cannot be returned as individual items
  • Items on special or season promotions and stock clearance. The no return policy will be mentioned in the product tab in such cases.
  • In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.

How can I return an item?

At The Organic Cotton Company, we are proud to offer a hassle free return/exchange policy. If you are not 100% satisfied with your purchase from The Organic Cotton Company follow the steps below:

  • Contact our customer service team via email on mail@theorganiccottoncompany.com  to initiate the process.
  • We will inform our courier to pick up the item from your doorstep within 2-4 working days.
  • Let us know when the item has been picked up so we can initiate the refund process.
  • Refund will be processed through same mode within 10 working days. Shipping duration will be 2 working days.
  • You can also reach us at +91 9444953450

What is the return notice period?

We provide our customers with a 14-day notice period of returns. Please note that the items must be in the original packaging and must be unused.